Handwoven Weave

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What type of rattan are our products made from?

Our rattan is PE Rattan (Polyethylene) which is a synthetic resin wicker. PE Rattan is a manmade weave which is high in strength and durability meaning your garden furniture is designed to last many years. The wicker rattan is UV, frost, and water resistant, meaning it can withstand our UK climate. The benefits of PE Rattan are that it’s environmentally friendly (recyclable), more economical than natural rattan and requires little or no maintenance.

 

How to clean your rattan

The rattan furniture frames will get dirty and dusty after the winter months underneath the cover or being kept in storage. You can easily clean your rattan furniture when you take it out of storage by simply using a hose pipe and sponge to wash the dirt and dust away. We supply cleaning kits which we have made to suit cleaning your rattan set, please look for our “Cleaning & Protector Kit for Outdoor Rattan”

 

Does our rattan contract and expand?

Yes, all our rattan will contract and expand based on the weather conditions. In warm weather, our rattan will expand and then contract back to its original state once temperatures become cooler. This is a completely normal trait for rattan garden furniture and in result will stop the weave from snapping and becoming brittle in the winter months. Please avoid leaving reflective objects on your table in direct sunlight (glasses, bottles, ornaments) as this may lead to your rattan damaging in the sun.

 

Rattan colour & pattern variation

Please note many of our rattan weaves are made up of varying colour strands and the colours can vary in due to the items being handmade. These variations can look slightly different once in your garden dependent on the level of sunlight and the design of each set may mean your weave is woven in different configurations. The colour can also vary, in the morning some ranges may look a little greyer and in the afternoon the sun may pick out more beige tones. All our photos have been taken in different settings and lighting. All our items are handwoven; no weaving is identical throughout our sets. All finishing strands are pinned in place to ensure they do not unravel.

 

Cushion Care

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How do I wash my outdoor cushions?

To clean our cushions, we recommend a simple hand wash with warm soapy water and a clean cloth. Our cushions are not machine washable and cannot be tumble dried.

Can I leave my cushions outside?

We recommend that your cushions are stored away when not in use. We strongly advise that cushions should not be stored underneath your protective cover, otherwise the cushions will become water stained.

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Cushion Care: (Ascot Range Only)

 

How do I wash my outdoor cushions?

To clean our cushions, we recommend a simple hand wash with warm soapy water and a clean cloth. Our cushions are not machine washable and cannot be tumble dried.

Can I leave my cushions outside?

Yes you can leave these cushions out, they are weatherproof.

 

How to care for polywood

Polywood is easy to care for, a simple, clean with warm soapy water will remove any build up of dirt.

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Care for your Tempered Glass

What is tempered glass?

Tempered glass is one of the most well-known forms of safety glass, we use tempered glass as it is also durable and high in quality. It will crumble under high pressure or excessive force but not break into dangerous shards.

 

How can I clean my tempered glass?

Leaving any type of glass outside, you will find it gets dirty and dusty and a mildew can build up from the weather elements changing. You can easily clean the glass with a warm soapy cloth, then use another separate cloth which is damp to polish the finish and allow to dry.

 

What type of metal is my furniture made from?

Our ranges are made from high strength aluminium, we powder coat the surface to give the furniture a durable finish and decorative appearance.

How durable is the frame when exposed to all weather?

Our frames are highly UV, water, and frost resistant. They are also light weight to easily move around your garden space.

How to clean your aluminium frames

During the winter months you will find your aluminium frames will collect dust and dirt if exposed outside or kept in storage. Our frames can easily be cleaned with warm soapy water and a sponge, the frames will dry within an hour. 

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Caring for your Fire Pit System

To enjoy years of great performance from your fire pit, make sure you perform the following maintenance activities on a regular basis.

Keep exterior surfaces clean: (Wait until the fire pit is fully cooled before any cleaning)

 Use warm soapy water for cleaning. Never use flammable or corrosive cleaning agents.

 While cleaning your unit, be sure to keep the area around the burner dry.

Do not submerge the control valve in water. If the gas control is submerged in water, do NOT use it, as it must be replaced.

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Visually inspect burners before use:

Make sure stones are dry before lighting.

Gas odour with extreme yellow tipped flames.

The Firepit not reaching the desired temperature.

The Firepit making ‘popping’ noises.

Keep the burner and air vents clear from obstructions.

Spiders and insects can nest in the burner or orifices, which can damage the firepit, clean burner holes with a pipe cleaner.

Compressed air may help clear away smaller particles.

Always place lid or protective cover on heating element when not in use.

DO NOT leave the fire pit connected to the gas bottle when not in use.

 

Please note: Wait until the fire pit is fully cooled before storing or covering your fire pit.