Help & FAQs

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Q- Can your sets be left out all year round?

A- Yes. Our sets come with a powder coated aluminum frame so it will not rust. Our rattan is UV protected and will not fade or crack.

Q- Is your furniture flat-packed/ need assembling?

A- No. Our sets have a welded aluminum frame for better quality and for a more sturdy longer lasting product. Our tables usually need assembly (for easier access) but these are very simple to set up. 

Q- Do you deliver?

A- Yes. Delivery is FREE to all of our customers no matter the size of the order. Deliveries are made with a high level of professional service by either us or a outside specialist company.  

Q- What happens if you want to deliver on a day I am not in?

A- Delivery is usually made to fit around you. You will be called or emailed with a convenient day, a tracking number is also given once your order leaves our warehouse.  

Q- What happens if we get our cushions dirty?

A- Our cushions can be washed simply by unzipping the covers. They are also made from a higher grade material, making them shower- proof therefore if they are left out in the rain, you do not need to panic. 

Q- Is the glass safety glass?

A- All of our glass is between 5mm and 8mm thick, depending on the set and is tempered/ toughened glass which meets safety regulations.

Q- How do i care for my furniture?

A- Our sets are practically maintenance free. If it gets dirty over the winter, simply use a wet sponge or hose down to clean it.  

If you have any other questions about any of our products that are not answered above then please give us a call or email us info@bluelagoonfurniture and we will be happy to answer.