Delivery & Returns
** UPDATE** Coronavirus (COVID-19) ** UPDATE **
We are continuing as normal as possible and in line with the governments advice.
PLEASE NOTE: WITH THE COMBINATION OF COVID-19 AND A HIGHER NUMBER OF ORDERS DELIVERY TIMES MAY VARY SO MAY TAKE LONGER THEN THE 10 WORKING DAYS WE USUALLY EXPECT. WE ARE WORKING AS HARD AS POSSIBLE TO PROCESS ORDERS.
AVAILABILITY OF STOCK MAY ALSO VARY. SOME IN STOCK ITEMS MAY NOT BE AVAILABLE FOR IMMEDIATE DELIVERY. Please call or email us for a more accurate/ up to date stock number.
We are pleased to confirm that we are working hard to keep our customers safe, therefore our deliveries will now all be done contactless for the foreseeable future. Here’s what to expect with this service:
Step One: We will arrive your property and will call you to confirm we are about to perform a contactless delivery and you should remain inside the property.
Step Two: We will then ask you where you would like the delivery to be left, we will again confirm to you that you should stay inside and not attempt to greet us or leave the property during the delivery.
Step Three: Once the item is in the agreed location, we will return to our van and let you know the delivery is complete.
Pleas Note: During peak busy times we use a courier service to delivery to make sure you get your set as quick as possible, so this may differ slightly.
We are also still happy to unbox and take all packaging away on delivery and if you have access to the garden without going through your property, can still place the set in your garden.
Please Note; This service is only available to people in the Essex area.
We are a family run business and are only an email or phone call away if there are any questions or queries on our delivery service and are more then happy to talk you through delivery options if you are not happy with the above or to accommodate your needs.
Free Delivery is available throughout mainland UK excluding some Scottish Highland postcodes (please contact us for further information regarding delivery to these areas).
Your order will be packed by us to ensure a safe and secure arrival at your address. In the case of Haulage deliveries, they will phone or email to arrange a convenient delivery day.
Any questions you have regarding our delivery process, please do not hesitate to email or call.
How Our Delivery Works
When we receive your order, you will be advised on the date that the order will be sent. Orders which have a delivery address within Essex and some surrounding areas will be delivered by our own delivery service and addresses outside of this will be made using a haulage service. Both are made using the same high level of service with a quick turnaround time. Once your order is received, it should be delivered to you within 2 to 10 working days or when it is convenient for you.
Tracking Your Order
We will let you know by phone or email when your order has left our warehouse, you will then be provided with a tracking number and the details of the Haulage company. The haulier will then contact you to arrange a convenient delivery day.
Your order will be securely packed onto a pallet and includes kerbside delivery. They will safely pull up as close to your home as they can. The drivers are not usually required to help carry the products, although most we have dealt with have been very helpful and friendly. Although our furniture is not too heavy, we recommend having an extra pair of hands to help with the larger products.
We specify a tail- lift service for all our customers. This allows the furniture to be easily lowered without needing to physically carry it or accidently damaging your order.
Damage during delivery is very rare as your order is double packed and securely strapped down to prevent damage. All glass is bubble wrapped, with extra packaging placed around the outside for extra safety and is strapped to the table tops to prevent any movement. If you do happen to find any damages then please notify us as soon as possible.
If you wish to cancel a product you have ordered from us, please be aware of the following scenarios and the terms that apply:
I want to return damaged or incorrectly supplied products
If the products you receive are damaged or incorrectly supplied on delivery, you should notify us as soon as possible so that we can organise collection, refund or substitution without charge to you.
I have changed my mind on products I’ve received
If you wish to cancel products that are not damaged or incorrectly supplied, then you must inform us within seven working days following the date of receipt in accordance with the Distance Selling Regulations. While you are entitled to a refund, you should be advised that Blue Lagoon Furniture cannot accept responsibility or cost for the organisation, collection and return of products. You are required to take reasonable care of the products and not use them while you organise return delivery. See Customer organised returns.
Customer organised returns
If you have changed your mind and wish to return any products to us, please be advised that you have a statutory duty to take reasonable care of the products that you are returning. We reserve the right to bring action against you in the event you breach this statutory duty. This will be reviewed on a case by case basis, but examples include:
Returned products are damaged in transit
If products on return are lost or damaged in transit, we reserve the right to seek direct costs from you.
Returned products are not suitable for resale
On receipt of the returned goods, Blue Lagoon Furniture will inspect and assess the suitability of products for re-sale and reserves the right to seek payment for the direct cost should you have been negligent in your duty to care.
Please note, Blue Lagoon Furniture will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service and with appropriate insurance.