Delivery & Returns
** UPDATE** Coronavirus (COVID-19) ** UPDATE **
We are continuing as normal as possible and in line with the governments advice. However all deliveries will be done by us, so if you have any questions then please do not hesitate to give us an email or call.
We are pleased to confirm that we are working hard to keep our customers safe, therefore our deliveries will now all be done contactless for the foreseeable future. Here’s what to expect with this service:
Step One: We will arrive your property and will call you to confirm we are about to perform a contactless delivery and you should remain inside the property.
Step Two: We will then ask you where you would like the delivery to be left, we will again confirm to you that you should stay inside and not attempt to greet us or leave the property during the delivery.
Step Three: Once the item is in the agreed location, we will return to our van and let you know the delivery is complete.
Step Four: We would ask you to come and check that you are happy everything is there and to your satisfaction.
We are also still happy to unbox and take all packaging away on delivery and if you have access to the garden without going through your property, can still place the set in your garden.
We are a family run business and are only an email or phone call away if there are any questions or queries on our delivery service and are more then happy to talk you through delivery options if you are not happy with the above or to accommodate your needs.
Free Delivery is available throughout mainland UK excluding some Scottish Highland postcodes (please contact us for further information regarding delivery to these areas).
Your order will be packed by us to ensure a safe and secure arrival at your address. A tracking number will be provided to you once your order leaves our warehouse. In the case of Haulage deliveries, they will phone or email to arrange a convenient delivery day.
Any questions you have regarding our delivery process, please do not hesitate to email or call.
How Our Delivery Works
When we receive your order, you will be advised on the date that the order will be sent. Orders which have a delivery address within 50 miles of our warehouse will be delivered by our own delivery service and addresses outside of this will be made using a haulage service. Both are made using the same high level of service with a quick turnaround time. Once your order is received, it should be delivered to you within 2 to 10 days or when it is convenient for you.
Tracking Your Order
We will let you know by phone or email when your order has left our warehouse, you will then be provided with a tracking number and the details of the Haulage company. The haulier will then contact you to arrange a convenient delivery day.
Your order will be securely packed onto a pallet and includes kerbside delivery. They will safely pull up as close to your home as they can. The drivers are not usually required to help carry the products, although most we have dealt with have been very helpful and friendly. Although our furniture is not too heavy, we recommend having an extra pair of hands to help with the larger products.
We specify a tail- lift service for all our customers. This allows the furniture to be easily lowered without needing to physically carry it or accidently damaging your order.
Damage during delivery is very rare as your order is double packed and securely strapped down to prevent damage. All glass is bubble wrapped, with extra packaging placed around the outside for extra safety and is strapped to the table tops to prevent any movement. If you do happen to find any damages then please notify us as soon as possible.
We treat every customer just like we would want to be treated ourselves.Our return policy is hassle free, simple and fair.
In addition to your usual consumer rights:
If you are not completely satisfied with your purchase, return the item for a full refund within 30 days from receipt. Upon return, a full refund will be issued within 7 days for merchandise received in “as new” condition.